How referrals impact client perceptions
Collaborative care in veterinary medicine involves multiple teams working together to provide the highest quality, most expedient and compassionate care for pets facing more complex diseases.
Client Communication
Tips on how to get your schedule back
Client service representatives (CSRs) and veterinarians need to create guardrails that let them organize patient care for efficiency. Here are top strategies that may have you sighing with relief, too.
Handling ‘snowflake’ clients (not a ‘how to’ guide)
The most widely accepted definition for the slang term, “snowflake” is: “A very sensitive person. Someone who is easily hurt or offended by the statements or actions of others…”
Insurance talk for every life stage
Personalizing the pet insurance conversation for each stage of the pet’s life can resonate more deeply with the client and drive them toward action—and it does not have to be complicated.
A peek behind the lab service curtain
Vendor management is not yet a common term in veterinary business, yet is an integral part of everyday practice. Managing and balancing vendor costs with value received is critical, but knowledge and successful strategies are often quiet, internal secrets.
5 steps to shorter, effective scheduling calls
Client service representatives spend four to six hours a day on scheduling tasks. With staff shortages and high call volumes, they need to shorten and make calls more purposeful.
Pet owners believe in-person care is ‘best,’ survey shows
The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
Pet owners believe in-person care is ‘best,’ survey shows
The American Veterinary Medical Association’s (AVMA) 2023 Pet Owner Attitude Survey finds demand for veterinary care is ‘normalizing’ and returning to ‘pre-pandemic levels’
The future of vet med in a multicultural world
Being a capable veterinarian is not just about having well-honed clinical skills or encyclopedic medical knowledge—it is also about effective communication with a multicultural clientele.
From vision board to visionary practice
Mike Cao, DVM, shares how the Irvine Valley Veterinary Hospital (IVVH) remains unique in the growing arena of corporate-owned practices.