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Pain points: Having a crucial conversation with pet owners

The chronic pain of osteoarthritis or other diseases was simply accepted in aging pets. Now that more is known about pain pathways and management, the one sticking point can be talking to clients about it and demonstrating a pet’s slowdown is pain-related, not simply an artifact of aging for which nothing can be done.

Tech Talk: Do you embrace or haze new employees?

These new employees come with horror stories to eventually be shared with us once they feel a tiny sliver of comfort. We draw them out piece by piece, encouraging them to talk to us and share their past. In part of us getting to know them, we learn about their previous experiences and can in some way relate to them with stories of our own or provide reassurances that their new clinic is in no way the same as their old one.

Military Working Dog FFancy Adopted by U.S. Air Force Veteran

American Humane recently had the honor of working with a retired Military Working Dog (MWD) FFancy, a 9-year-old Belgian Malinois, who just this month had a final mission – retiring in a forever, loving home with Shane, a U.S. Air Force veteran. FFancy’s tale is one of loyalty and resilience. Serving a pivotal role in […]

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The Science of Medical Massage and Why It Belongs in Your Practice

In this session: Narda G. Robinson, DO, DVM, MS, FAAMA, describes the scientific basis of medical massage and reasons why it belongs in your practiced. In contrast to other forms of massage, medical massage focuses on problems related to a patient’s diagnosis and implements techniques to achieve specific outcomes. It complements conventional medical care by reducing stress, pain, and discomfort as well as facilitating the healing process through neuromodulation, myofascial relaxation, and improved circulation.

What vet medicine can take out of a military playbook

Over the past decade or so I’ve witnessed the rising popularity of a practice style I’ve snarkily termed “frogmarched” vet care; To force (someone) to walk forward by holding and pinning their arms from behind.

In its most effective manifestation, clients are shuttled through a scripted process involving rapid-fire assessments and minimal human interaction. The goal is to increase productivity and maximize profitability by minimizing time-consuming client-staff interactions. In this way, patients are attended more …

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