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12 good ways to combat bad online reviews; or worse – a targeted attack

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Ongoing legal action hasn’t yet stopped her. Though we have successfully barred her from the premises, she has pledged to wage war online—indefinitely. It would be piteous were it not so damaging. I keep trying to put it into perspective (this is a sick person, etc.) and offer emotional support to my associate, who is bearing the brunt of it, but it is a hard thing to have to handle amid all the other stresses of life in the veterinary trenches; and handle them we must!

12 good ways to combat bad online reviews; or worse – a targeted attack

Uncategorized / By

Ongoing legal action hasn’t yet stopped her. Though we have successfully barred her from the premises, she has pledged to wage war online—indefinitely. It would be piteous were it not so damaging. I keep trying to put it into perspective (this is a sick person, etc.) and offer emotional support to my associate, who is bearing the brunt of it, but it is a hard thing to have to handle amid all the other stresses of life in the veterinary trenches; and handle them we must!

Emergency Stabilization for General Practitioners

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In this session, Kate Boatright, VMD, provides general practitioners with a real-world, step-by-step approach to assessing and stabilizing small animal emergency cases. It also addresses considerations for patient transfer to an emergency/specialty hospital, as well as communication tips with emergency clinicians.

May pet- and vet-related calendar

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May Day? There are tons of pet-related May Days all month long! From National Specially-abled Pets Day  and World Turtle Day, along with 31 days of National Service Dog Eye Examination Month  and Foster Care Month.
Looking for social media post ideas or promotions for your clinic? What about recognizing some “foster fail” employees? There’s also Receptionists Day. There are many “out of the box” holidays to showcase!

Pandemic technology, post-pandemic

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So much of what emerged during the pandemic and what is likely to stay is based in efficiency and sustainability. Most of these advancements make practices faster, leaner, more accurate, and greener. They offer incredible benefits and conveniences to the clients, the patients, the practice, the staff, and even the environment.

Triage Vet Technicalities

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This session: Alyssa Mages, BS, CVT, covers every aspect of an ER veterinary triage, from input to intake, and informs you how to implement effective triage in your practice. It addresses use for general practices and specialty centers, via telemedicine and in-person. You won’t just be reading a temperature; you will be reading the whole room!

It’s Not Just a Dental

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This session: Cade Wilson, DVM, addresses the importance of educating clients about the health of their pet’s mouth, issues related to their pet’s specific oral issues and what needs to happen with a dental procedure to improve their health. The content focuses on canine patients but is just as necessary for feline patients as well. Wilson walks through different aspects of these issues and also talks through several cases for examples.

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