Pet parents seeking veterinary care beyond the regular clinic hours may benefit from tech-driven innovations, such as after-hours veterinary care support.
GuardianVets, a practice solutions company, announced hitting 1M cases managed through after-hours support and call intercept services for veterinary clinics experiencing a high volume of daytime calls.
“We are incredibly proud of our team and their dedication to reaching this achievement,” says John Dillon, CEO of GuardianVets. “We knew from personal experience after-hours support was an overlooked opportunity in the veterinary industry … over 1 million cases later, we have validated a substantial market demand while also demonstrating value-add to veterinary practices. We’re thrilled to create win-win solutions that help pet owners in a moment of need while also increasing client engagement and retention for veterinary practices.”
The veterinary service provider reports reducing call times and volume for practices by offering support through a team of credentialed veterinary technicians and technology tailored to each practice’s protocols.
Further, the after-hours support service aims to help prevent burnout among veterinary staff.
Kelly Schuler, a practice manager at Glacial Ridge Veterinary Clinic in Glenwood, Minn., says it is “important for our clients to be able to speak to a person after hours. They feel heard and cared for.” According to Schuler, using the support services helped their staff “immensely” as patients are triaged and filtered out, which helps “prevent burnout with our staff.”
“The after-hours triage reports we receive from GuardianVets in the morning help our staff streamline day-to-day planning!” adds Megan Politano, practice manager at Pahoa Animal Hospital in Pahoa, Hawaii.